Delete your account
You can delete your the bus account and personal data at any time, in the app or by e-mail.
In the app
- Open the bus and sign in.
- Go to Settings and tap Delete account.
- Read what will be deleted and tap Continue.
- Type DELETE and tap Delete my account permanently.
In-app deletion takes effect immediately: you are signed out and can no longer sign in with that account.
If you are the only owner of an organisation, transfer ownership to another person or close the organisation first; the app tells you which one.
By e-mail
If you cannot use the app, send a request from the e-mail address of the account to the address below with the subject "Delete my account". We confirm the request and delete the account within 30 days.
What is deleted
- Your sign-in account and e-mail address.
- Your name and phone number (the profile is anonymised).
- Device registrations for notifications.
- Your notifications and inbox.
- Your memberships in organisations and guardianships of riders.
- Your proximity alarms.
- If you ride as an adult: your rider record is anonymised and removed from routes.
What is kept, and for how long
- Subscription and store transaction records, without your name: as long as tax law requires (10 years in Türkiye).
- Settlement records of operators: as long as tax law requires.
- Consent records, marked as withdrawn: as proof of the consent you had given.
- Rider records of your children that an organisation created stay with that organisation, which is their controller, no longer linked to you. Ask the organisation to remove them.
- Announcements you posted stay in the organisation, no longer linked to your name.
- Past trip and boarding events of an organisation, no longer linked to you: as part of the organisation's records; location pings are deleted after 30 days anyway.
- Encrypted backups: a deleted account disappears from them when the last backup that contains it expires, at the latest after 12 months.
Deleting the account does not cancel a store subscription. Cancel it in your App Store or Google Play account settings.