Support
Answers for families, riders, drivers and organisations using the bus. Can't find yours? Write to us.
Contact support
- E-mail: the-bus@gumuslabs.com
- WhatsApp: +90 542 654 60 05
We usually answer within one business day. For an account question, write from the e-mail address you sign in with.
Frequently asked questions
How do I sign in to the app?
Enter your e-mail address and type the 6-digit code we send you; on Android you can also continue with Google. New accounts are created on the first sign-in.
How do I join my child's shuttle?
Your shuttle organisation gives you an invite code or QR code. In the app, add the invite code from Settings, scan or type it, and confirm the organisation and rider name shown.
Why can't I see the vehicle on the live map?
The location appears once the driver starts the trip. Live location, alarms and boarding notifications need an active subscription for the rider. If the connection drops, the app shows the last known location with its time.
How do alarms work?
Set an alarm for a stop, or long-press a point on the live map. You are notified when the vehicle comes within the distance you chose, or a few minutes before it arrives.
How do I report that my child is not riding?
On the app's home screen, tap the today or tomorrow option under the rider. The driver sees the rider as absent for that day.
What is the boarding check?
Students confirm whether they got on the vehicle. The answer can be changed until the countdown ends; then their guardians are notified.
When is my location shared as a driver?
Only while a trip you started is running. Ending the trip stops sharing. Location records are deleted automatically after 30 days.
Does the app work with a weak connection?
Yes. The app shows the trips and location it loaded last, with the time they were updated, and refreshes by itself when the connection is back.
How do I manage or cancel a subscription?
Subscriptions are paid and managed through the App Store or Google Play. Cancel in your store account; after changing devices, use Restore purchases in the app.
How do I delete my account?
In the app, open Settings, tap Delete account, tap Continue, type DELETE and tap Delete my account permanently. The account is deleted at once; the account deletion page explains what is kept and why.
How does an organisation get started?
Create your organisation in the web panel (or write to us by e-mail or WhatsApp and we help you set it up). Then add vehicles, routes with stops and riders, and share the invite codes with families.